At Fincart ("we," "us," or "our"), we recognize that privacy is more than a legal requirement—it's a fundamental component of trust. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data when you engage with our platform (https://fincart.io), our integrations (such as Shopify or WooCommerce plugins), or any of our services.

1. Information We Collect

We collect and process various types of information to ensure a seamless, secure, and personalized experience. These include:

a. Personal Information

This refers to data that directly identifies you or can be used to identify you, such as:

• Full name, contact details (email, phone number)

• Business or company name

• Billing address and payment information (only if applicable)

b. Transaction and Order Data

To manage and fulfill your shipping requests, we process:

• Order IDs and shipping addresses

• Courier service preferences and fulfillment instructions

• Pickup and delivery status updates

c. Technical and Device Information

When you interact with our systems, we automatically collect:

• IP address, device type, and browser information

• Log data such as access times, pages viewed, and referring URLs

• Activity logs, error reports, and crash diagnostics

d. Integration Data

If you use our plugins or API integrations:

• Shopify/WooCommerce store domains

• API tokens and credentials (stored securely)

• Data exchanged via APIs to keep platforms in sync
  
  

2. How We Use Your Information

We use the collected information to operate efficiently, deliver value, and maintain security. Our purposes include:

• Processing and tracking shipments through our courier network

• Enhancing app features, performance, and reliability

• Personalizing your dashboard and experience

• Sending notifications related to order status, updates, and issues

• Providing customer support and resolving technical issues

• Analyzing usage trends to improve services

• Complying with regulatory and legal obligations

3. Data Sharing and Third Parties

Fincart does not sell, rent, or trade your personal information. However, data may be shared under the following conditions:

• Courier Partners: Limited order and contact data to ensure delivery

• Integration Platforms: For functionality and consistency (e.g., Shopify API calls)

• Legal Authorities: Only when required by law or to protect our rights

• Service Providers: Hosting, email delivery, analytics (with data protection agreements)

Each third party is vetted and contractually obligated to maintain the confidentiality and security of your information.

4. Data Security

Protecting your data is central to our operations. We implement robust safeguards, including:

• HTTPS encryption for all data transfers

• Secure token-based authentication for API interactions

• Role-based access control within our internal systems

• Continuous monitoring and logging of system activities

• Regular backups and disaster recovery mechanisms

We host our infrastructure on trusted cloud providers like Google Cloud Platform, ensuring enterprise-grade security.

5. Data Retention

We retain personal data only as long as it is needed to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations. Once data is no longer necessary, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access a copy of your personal data

• Request correction of inaccurate information

• Request deletion of your data (when legally permissible)

• Withdraw previously given consent

• Object to certain types of processing

To exercise your rights, contact us at tech@fincart.io.

7. Cookies and Similar Technologies

We use cookies to:

• Maintain session state and login security

• Analyze site performance and usage

• Customize user preferences and views

You can adjust your browser settings to block or delete cookies; however, this may impact functionality.

8. International Data Transfers

Fincart is based in Egypt but serves clients internationally. Your data may be transferred across borders to our cloud infrastructure. When we transfer data outside your country, we ensure it is done in compliance with applicable data protection laws.

9. Updates to This Policy

We may periodically update this Privacy Policy to reflect legal changes or service improvements. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes your acceptance of the changes.

10. Contact Us

For any concerns or questions regarding your data or this policy, please contact:

• Email: tech@fincart.io

• Website: https://fincart.io

Thank you for trusting Fincart with your data and business operations.